Last weekend I went to my doctor to have my ears cleaned. While I was sitting in the waiting room I was wondering about the way how patients are handled there. It’s an ear clinic which is usually very crowded, so patients have to pick a number in the morning before the hospital opens. Those poor guys who did not arrive early enough have to come during normal opening hours and are given numbers far beyond 30, i.e. there are at least 30 people who are treated before. I was there quite early when I went there last week and I got number 6 which in fact put me in row as 5th as the family in front of me had picked two cards. So until this point the system makes sense. However, once you are in the waiting room, number are called (!) instead of shown on a screen. Well, that might work out at any other hospital, but surely does not yield good results in an ear clinic
. The funny thing is that the pharmacy which is just next to the ear clinic requires people to pick numbers from a machine as well, but shows the number who is next in line on a big screen.

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